Documentation

BlackBox Text is record-native texting on the customer's RingCentral number. Install starts in HubSpot. The Settings checklist is the source of truth after a successful save.

First install

Choose Connect. Finish the HubSpot grant. Success is the page "BlackBox Text is connected" or a return to HubSpot.

Already connected

HubSpot may say the app was previously authorized. That is expected. Finish the grant. We refresh the saved connection for that portal. You still land on "BlackBox Text is connected."

Previously installed

If the app was removed in HubSpot, Connect again. We reopen the same workspace. Message history is kept. A second trial is not created.

If Connect fails

Cancel, an expired code, or a save failure each offer three next steps: Connect again, Support Form, and this page. A save failure means HubSpot accepted the grant and we could not store it. Connect again after that.